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55bk collects only the account and transaction data needed to run your wallet, process deposits through bKash, Upay or Bank Transfer, and keep your account secure. This policy sets out exactly what we collect, why we collect it, and what choices you have — written plainly so you can read it without a lawyer.
When you open an account with 55bk, we collect the information you enter directly: your name, contact details, and the payment method you choose — bKash, Upay or Bank Transfer. Each time you make a deposit or withdrawal, a transaction record is created and stored against your account. We do not sell that record to third parties, and we do not share your bKash or Upay wallet reference with advertisers. We also collect device and session data automatically — the type of browser you use, your IP address, and pages visited — to detect unusual access patterns and keep your account secure. This technical data is used for security and service improvement only. Cookies are placed when you browse the site. You can control cookie preferences through your browser settings; blocking certain cookies may affect how the site loads or how your session is remembered between visits. Data storage is subject to the retention periods set out in the section below. Access to your information depends on your local law and the eligible regions applicable at the time. If your jurisdiction restricts online account services, that restriction applies regardless of this policy.
This policy applies to data collected through the 55bk website at 55bk and through your registered account. It covers account registration, login sessions, payment transactions and any support messages you send us. It does not extend to external payment processors, third-party wallet providers such as bKash or Upay, or any linked site outside 55bk — those services operate under their own privacy terms. Check those terms separately before completing a transaction through a third-party route.
Data collected during registration, login and account settings changes falls inside this policy. This includes your email address, contact number and any verification details you submit through the account form on 55bk.
Transaction records for deposits and withdrawals processed through 55bk are covered here. However, the payment gateway or wallet provider — bKash, Upay or your bank — holds its own record under its own privacy terms, which sit outside our scope.
Pages you browse, game categories you open and session cookies placed by 55bk are within scope. Analytics data is aggregated and not linked back to your personal account unless a security review requires it.
Links to external services, payment provider portals and game studio platforms fall outside this policy. We cannot control how those services collect or use your data; review their own policies before proceeding through any external link.
You have several concrete actions available to you as an account holder at 55bk. You can request a copy of the personal data we hold against your account at any time by contacting our support team through the route shown in the Support section below. If any detail is incorrect — your name, contact number or linked payment reference — you can ask us to correct it and we will update the record after verifying your identity through your account login. If you want to close your account and request deletion of your personal data, you can raise that request through the same support contact. We will process eligible deletion requests in line with our retention requirements; some transaction records may need to be retained for a fixed period under applicable rules before deletion can be completed. You can also ask us to explain how a specific piece of your data is being used. These rights apply subject to your local law and eligible regions, so what is available to you may vary depending on where you are accessing the account from.
Contact support to request a summary of the personal data held on your account. We will confirm what is stored and in what form before responding to your request.
If your name, contact number or payment reference is recorded incorrectly, raise a correction request. We verify your identity through your account credentials before making any change.
You may ask us to close your account and delete your data. Certain transaction records may be retained for a defined period under applicable rules before full deletion is possible.
You can ask us at any time to explain how a specific piece of your data is being used or processed. Send the question through our published support route and we will respond with the relevant detail.
If you have a question about how your data is handled, want to exercise a right described in this policy, or need to report a privacy concern, use one of the contact routes below. We respond through the same channel you use to reach us. Availability of support may depend on your region and access conditions under local law.
Open the chat widget on 55bk to reach the support team directly. Use this route for urgent account or data questions where you need a quick response.
Send a written privacy request or data query to our support email address listed on the Contact page of 55bk. Include your registered account details so we can locate your record.
Log in to your 55bk account and open the Help section to submit a support ticket. This route creates a written record of your request and is the most reliable path for data correction or deletion queries.
Data handling at 55bk is structured around four areas: what we store, how long we keep it, who can see it, and how you request changes. Each area below reflects the operational practice behind this policy rather than general claims about security.
Session cookies are placed when you browse 55bk. They remember your login state and language preference. You can clear or block them through your browser settings; doing so will log you out and may affect how pages load on your next visit.
Your account details and payment transaction records — including bKash and Upay deposit references — are stored in our systems for the period required by our retention schedule. After that period, records are deleted or anonymised unless a query is open.
Access to your personal data inside our systems is limited to staff who need it to operate your account or respond to your support request. We do not allow broad internal access to individual payment records or account histories.
When this policy is updated, the revised version is published at 55bk/privacy-policy/ with a note of what changed. Continued use of your account after a policy update means you have had the opportunity to review the new terms.
These are the questions we hear most from account holders about how their data is handled. If your question is not here, use the support contact routes listed above.
No. Your bKash and Upay transaction references are stored against your account for record-keeping purposes only. We do not share those references with advertisers, marketing partners or any third party outside of the payment processing route itself.
Contact our support team through live chat or the Help ticket system in your account. Provide your registered email address and we will confirm what data is held. The response comes through the same channel you used to make the request.
Yes, you can raise a deletion request through account support. Some transaction records may need to be kept for a defined period before deletion is possible. We will tell you which records fall into that category when we process your request.
Retention periods depend on the type of data and applicable requirements. Transaction records are kept for a defined period after the last activity on your account. After that, data is deleted or anonymised unless a support query or review is still open.
This policy applies to your 55bk account wherever it is accessed. However, what rights are available to you — and whether the platform is accessible at all — depends on your local law and eligible regions. We cannot confirm access or legal standing for regions outside the scope of our service.
Log in to your account and open the Help section to submit a correction request, or contact us through live chat. We verify your identity before making any change to your name, contact number or linked payment method reference such as a registered bKash number.